To whom it may Concern,

I would like to lodge a formal complaint about those bundles that have been delivered to this address over the past 20 odd years.

Not one package arrived with a return address, so none could be returned as unrequested goods, even worse all arrived as Pay on Delivery.

In reality, no actual order was originally submitted for these goods. Even though we accepted delivery when they arrived and have paid all costs incurred since. They certainly are not up to the specs of what we would have requested, if we had had the chance to go through an order catalogue at the time.

There was no paperwork sent with the packages. No user manuals, or warranty cards. No servicing schedule or instructions.

How come everyone around has gotten into the pressure sales kick of trying to sell you the endless stream of must have accessories, to go along with your products.

Indeed we have had to pay all the servicing costs from day 1. And of course as these models have gotten older the servicing costs have risen exponentially. Also as they have gotten older they have required more and more upkeep and the fuel consumption has gone up dramatically over the years.

Upkeep costs rise dramatically the older the model gets. Until finally you get the removal truck in to remove all trace of them and all the unwanted accessories off your property.

I wont even discuss the time and costs of the hardware and software upgrades that it has cost me over the years. It feels like it was in the shop, 5 days out of 7 most weeks of the year having the software tweaked. And often, even when here they are lying around doing nothing. And they never worked 100 percent anyway. The software programme more often than not gave unreliable outputs and results, no matter how you put in the original data.

Indeed the older the models have gotten, the less time has been spent on the property, and the more their absences have cost.

Then theres the issue of the costs over the years of protective coverings to keep the exterior bodywork protected from damage. You really need to talk to your design people about exterior finishes for this particular range of models. How come nearly all other models you produce come with much better outside finishing and protective coverings, that are much better suited for the environmental conditions you send them into.

Another constant source of problems has been the fuel gagues, which have always been faulty. Over the years its done things like spill fuel back at you when you believed it was no where full. Or more commonly, especially the older the models have gotten, just when you believe the fuel tank to be full. It is signalling that its only half full, or indeed dangerously empty.

Im told to expect that in a few years time I can expect delivery of the lend lease models which are far improved versions. They are sent only on loan till you tire of them and are then sent back. Upkeep, maintenance and servicing is all taken care of for you at little or no cost even. So you can enjoy all the benefits of ownership without all the problems.

So why the.......didnt you deliver these types of models and this after sales servicing contract, when you sent the original models to us!!!!!

You may expect to be hearing from my Lawyer.

Signed Bare Bones Gardener.