Email confirmation for reservations
E-mailing E-ticket Confirmation Saves Dollars.
Air Canada Call Centres have introduced an improved method of E-ticketing confirmation that helps save the Company money. E-mailing itinerary receipts is now the preferred method, with 50 per cent of e-ticketing confirmation done by e-mail rather than fax. As this method is more cost efficient, effective mid-August, all web-based reservations for travel within Canada will be confirmed by e-mail only. An e-mail confirmation is recognized as an accepted form of delivery of an itinerary/receipt for travel within Canada. For travel outside of Canada, an e-mail confirmation can still be sent, however must be followed-up with a fax or mail copy.
I'm still confused as to whether or not the e-ticket problem is with AC, the USA, or ???
The AC legal department has advised that email itineraries are not acceptable IATA documents for transborder or international travel (fax used to have this problem till IATA finally recognized it). Because of this, AC could not guarantee that passengers travelling to another country would be accepted by the respected customs and immigration officials. I've seen it work in a lot of instances, but when it doesn't it becomes a royal pain.
Although he acknowledged that J cabins were emptier than he'd like, he flatly rejected any notion of any passenger, esspecially top-tier ones, cert upgrading on deep-discount fares, even at the gate.
He pointed to the reduction of J capacity in the narrowbody fleet as proof that AC would rather take away the J product than devalue it.
Sign of things to come for Aeroplan 2003. http://www.flyertalk.com/forum/rolleyes.gif <I see Y,M,B as the only upgradeable fares soon..........>
On the other hand, it's nice to see the J beds being introduced on YYZ-HKG first which means I'll get a chance to try it out! http://www.flyertalk.com/forum/smile.gif
[This message has been edited by Empress (edited 07-29-2002).]
...good for us only if that means more flexible rules for upgrade - such as using double certs for upgrading from lower fares L,Q...)
Funny you should mention this, as I was speaking with a the VP of Customer Service for about 10 minutes today at a company function, and we started talking about SE's and their importance to the company. Although he acknowledged that J cabins were emptier than he'd like, he flatly rejected any notion of any passenger, especially top-tier ones, cert upgrading on deep-discount fares, even at the gate. I believe he called the practice "deadly", and then proceeded to speak of the "premium training" that all FA's will have completed by December, and the lie-flat beds that the new long-range A340's will have, enticing more people to shell out for J. He hinted the rollout of the beds to other A/C will be very slow, as they are $65K apiece. (BTW, he says YYZ-HKG will be the launch route, maybe YVR-SIN later). He also mentioned a revamped "restaurant-style" J food service may be in the works. He pointed to the reduction of J capacity in the narrowbody fleet as proof that AC would rather take away the J product than devalue it. It was the strongest language yet I had heard on the subject. An interesting presentation. Wish I had taken notes, but I forgot my notebook. Missed a lot of good stuff.
(Edited to fix a couple of embarassing spelling errors)
[This message has been edited by YYZC2 (edited 07-30-2002).]
Take note of the "travel within Canada" proviso. E-mails are not recognized as an accepted form of itinerary in the US. Only a Fax or something more like a letterhead will do the trick. So even if you do take the e-mail confirmation, make sure you also take the fax or mailed copy as well.
I'm confused. http://www.flyertalk.com/forum/biggrin.gif How is it that UA creates e-tickets online & they're acceptable in Canada & the US? Is that not the same as en emailed e-ticket? Or is the issue being discussed that AC emailed e-tickets are not accepted in the US?
What's the difference?
Good for AC since that means guarantee collection (good for us only if that means more flexible rules for upgrade - such as using double certs for upgrading from lower fares L,Q...)
Bad for us since we probably won't be able to gift them around anymore.
Well... good or bad.
Good for AC since that means guarantee collection (good for us only if that means more flexible rules for upgrade - such as using double certs for upgrading from lower fares L,Q...)
Bad for us since we probably won't be able to gift them around anymore.
Good point Empress---I change my opinion on that note.
Just remember:
For travel outside of Canada, an e-mail confirmation can still be sent, however must be followed-up with a fax or mail copy.
[This message has been edited by Ken hAAmer (edited 07-26-2002).]
E-mailing E-ticket Confirmation Saves Dollars.
Air Canada Call Centres have introduced an improved method of E-ticketing confirmation that helps save the Company money. E-mailing itinerary receipts is now the preferred method, with 50 per cent of e-ticketing confirmation done by e-mail rather than fax. As this method is more cost efficient, effective mid-August, all web-based reservations for travel within Canada will be confirmed by e-mail only. An e-mail confirmation is recognized as an accepted form of delivery of an itinerary/receipt for travel within Canada. For travel outside of Canada, an e-mail confirmation can still be sent, however must be followed-up with a fax or mail copy.
I've been getting all my confirmations by email for a little while now and its a great service.Last one was on my email within one or two minutes of booking.
WS has been even more advanced up until now in this area although AC is doing just fine.
AA is great also
On the other hand, faxed or mailed items usually have a fancy logo which the security geniuses believe is much harder to forge. I have my confirmations sent to my e-fax number which promptly appears as an e-mail in my inbox. This generally has been fast enough for me, as I've almost always received the fax before travel.
[B]... You could even do it with the right typewriter.
On the other hand, faxed or mailed items usually have a fancy logo which the security geniuses believe is much harder to forge.[B]
What's a typewriter? http://www.flyertalk.com/forum/biggrin.gif
Call me silly (or downright dumb i not seeing the obvious which is obviously going over my head ~ no pun intended! http://www.flyertalk.com/forum/biggrin.gif ) but the UA e-confirmations have their logo in them. So once again I'm still confused as to whether or not the e-ticket problem is with AC, the USA, or ???
Cheers. Dogstar.
Cert upgrades at the gate for upper tier flyers would solve that problem and have enormous PR benefits for AC from their FFs. It's hard to accept the view that AC doesn't want to devalue J when it uses the front cabin routinely for op u/gs. My 747 flight from LHR-YYZ on Monday showed 4 assigned seats on the upper deck two days earlier. When I spoke to the check-in agent she said that the flight was massively oversold and when I boarded the top deck was completely full. It's hard to see why this policy devalues the product less than allowing FFs to use cert u/gs
[This message has been edited by Academic (edited 07-31-2002).]
Could electronic upgrades be coming soon? Hmmmm...!
I would hope so;that would be great stuff
I also read that CS VP comments as; we only give a **** about about our SE clients when they are willing to overpay for an inferior product.
This 'especially top-tier' part really bugs me...
I believe he called the practice "deadly"
They'll find out just how 'deadly' their strategies are if they continue to run the airline like this.
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